FAQs

Sizing & Fit

What sizes do you offer?
We’re proudly size inclusive. Our pieces are designed to fit and flatter bodies across a wide size range. Select styles range from XS – 8XL.

How do I choose the right size?
Each product page includes a detailed size guide. If you’re between sizes, we usually recommend choosing based on how you like your clothes to feel; more relaxed or more fitted.

Are your clothes true to size?
Most pieces are true to size with a relaxed, comfortable fit. If a style runs differently, we’ll call it out clearly on the product page – no guesswork here.

What if my body has changed and I don’t know my size anymore?
Bodies change. That’s life. You don’t need to “find your old size”, just your current one. Use each size guide as a starting point, and if you’re unsure, ask us. We’ll help you choose for this version of you right now.

What if I’ve had bad experiences shopping online before?
We get why you’d be cautious. That’s exactly why we’re intentional about clarity, fit, and support, so you’re not left guessing, hoping, or crossing your fingers. If something isn’t right, we don’t disappear on you.

What if I don’t usually wear colour or prints?
You don’t have to be “a prints person” to be here. Start where you are. Keep it simple. Let it feel easy. RenaJoy isn’t about becoming someone else, it’s about loosening your grip on who you thought you had to be.

What if I don’t feel confident in it when it arrives?
That feeling is valid and more common than you think. Give it a moment. Try it on without judgement. Move in it. Don’t decide in the first 10 seconds, decide in how it feels when you live in it. And if it still isn’t right, we’ll help you from there.

What if I’m between sizes and unsure what to choose?
Don’t overthink it. Go with how you want it to feel; ease or structure. And if your head starts spinning, stop and message us. We’ll take the guesswork out of it.

Still not sure if this is for you?
That’s okay. RenaJoy isn’t about rushing decisions or getting it “perfect” first try. It’s about choosing what feels aligned for you right now; your body, your mood, your life. If something keeps pulling your attention, trust that. And if you need help before you decide, we’re here. No pressure, just support.

 

Product & Quality

How accurate are the colours of the product images?
We do everything we can to represent our products as accurately as possible in our photos. That said, colours can look slightly different depending on your screen settings, brightness, and device. There can also be small variations in colour or pattern placement due to the nature of the manufacturing process, each piece has its own subtle individuality. If you’re unsure about a colour or want a bit more detail before purchasing, just reach out, we’re happy to help.

What are RenaJoy pieces made from?
We use thoughtfully selected fabrics designed for comfort, movement, and everyday wear, including breathable natural fibres and easy-care blends.

Are your pieces limited edition?
Yes, many RenaJoy prints and styles are released in limited runs. Once they’re gone, they’re gone. This keeps your wardrobe feeling unique, not mass-produced.

Will this fabric move with me?
Yes. Every design is made to move with your body, support your comfort, and help you feel confident as you go about your day.

 

Orders & Shipping

Where do you ship?
We ship worldwide to most countries. If your country isn’t listed, please contact us for assistance.

How long does shipping take?
Orders are typically processed within 1–2 business days, with delivery times depending on your location.

How much is shipping?
You can view all our shipping options here.

Can I track my order?
Yes, once your order is shipped, you’ll receive tracking details via email.

 

Returns & Exchanges

Do you accept returns?
Yes. We accept returns on full-price items within 30 days of receiving your order, provided items are unworn and in original condition. You can view out return policy here.

Can I exchange for a different size?
Absolutely, if your size isn’t quite right, we’ll help you swap it (as long as stock is available).

What about sale items?
Sale items are final sale and cannot be returned, exchanged, or refunded. Please choose carefully before purchasing. If you’re unsure about sizing or fit, get in touch with us before ordering, we’re happy to help you make the right call.

 

Brand & Philosophy

What makes RenaJoy different?
We don’t design for trends, we design for uniqueness, comfort and style. RenaJoy is about feeling good in your skin, expressing yourself fully, and wearing clothes that don’t ask you to shrink or settle.

Is RenaJoy size inclusive?
Yes, RenaJoy is size inclusive. Many of our styles are available from XS up to 8XL, though not every piece runs across the full range. We design with different size bodies in mind and are continually working to expand our sizing where we can. If you’re unsure about fit, we’re always here to help you find the right piece before you order.

Why the name RenaJoy?
RenaJoy comes from the founder and designer’s first and second name, brought together as one. But there’s more to it than that; “Rena” is also connected to the meaning joy, which sits right at the heart of the brand. RenaJoy became a natural expression of what the brand stands for: living, dressing, and showing up with joy in your everyday life.